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STORE FAQ2020-11-02T18:45:20+00:00
Can I return or exchange an item?2020-10-02T16:14:53+00:00
If you’re unhappy with your order, we would be more than happy to help resolve it for you with in 30 days of order placement. Contact info@tshirtguys.ca for assistance. For domestic orders, we will send a prepaid return shipping label for your return. Unfortunately, we are unable to create return shipping labels for international orders but we will ship your replacement to you at no cost.
There is a faint outline around my design – what gives?2020-10-02T16:13:04+00:00
Some shirts are pre-treated prior to printing to ensure the highest-quality product. Don’t worry, it will disappear the first time you wash the shirt.
Is my order lost in transit?2020-10-02T16:09:39+00:00
If your domestic tracking information has not updated in 10 days with either UPS or USPS, please send us an email at info@tshirtguys.ca. We will contact UPS and USPS in an attempt to locate your package. If it is determined to have been lost, we will process an immediate replacement.
How long will it take to get my shirts?2020-10-01T19:03:13+00:00
For a basic order with no add-on services, the standard turnaround time is 10 business days to shipment or pickup availability.
In unforeseen circumstances, delays can occur. If you have a specific time that you must have your order please make that clear to us so that we can prioritize your order
Rush services
Yes. For next day orders a 25% rush charge will apply.
For service within 3-days, a 20% rush charge will be applied.
For service within 5-days, a 15% rush charge will be applied.
Rush charges are used in part to pay for expedited shipping costs + extra efforts on the part of both our wholesale suppliers and the expedited courier charges

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