Frequently

Asked Questions

Our aim is always to supply everything ordered.
Please be aware that unforeseen circumstances can arise such as damage to shirts during printing.
We cannot guarantee this will not happen with any order
Refund or credit will be applied.
We strongly recommend ordering a few extras to ensure against damage or other issues which could arise in a print run.
If you find a shortfall in received goods, please let us know within 72 hours of delivery so that we can refund or credit promptly.
It’s best to submit files in vector form: either EPS, AI or PDF.
If that’s not possible we can work with any PSD, TIF or JPG as long as it’s 300dpi and has a transparent background.
Please talk to us for any questions regarding file formats.
You may select between 1 – 3o days.
We recommend 7-14 days.
T-ShirtGuys take all practical steps to quality control garments before dispatch.
Unfortunately manufacturers occasionally items through that are not up to their highest standards.
If we discover a defect after printing, we deduct it from your order. You get one fewer piece and we credit you the difference.
If you discover the defect after receipt of goods: please call or email us ASAP.
(We recommend ordering 5% extra of each size to insure against the possibility of any order shortfall).
No setup fees, no screen charges or hidden charges. What you see is what you get!
We accept VISA and MasterCard online.
Credit cards payments available via phone: (416) 465-4443
Debit-card payments via our physical address at 401 Logan Avenue in Toronto
For next day orders a 25% rush charge will apply.
For service within 3-days, a 20% rush charge will apply.
For service within 5-days, a 15% rush charge will apply.
Rush charges are used in part to pay for expedited shipping costs + extra efforts on the part of both our wholesale suppliers and the expedited courier charges
If you request a print that is – for example – 2” down from the collar, we will use that as a guide and do our best to make sure that all shirts hit that target.
However, not all shirts will hit exactly at 2” and they may be off by as much as an inch in either direction.
This will not be considered a misprint and T-ShirtGuys will not reprint or refund these shirts.
To get the best quality print, image files need to be sufficiently detailed. Pixelated files mean inferior prints.
We can rebuild pixelated files for a fee depending on how complex the design is. Please talk to us about pricing your specific design.
Our shirts range from Canadian hand-made organic tees to all of the large t-shirt manufacturers such as Gildan, American Apparel, Anvil, Next Level, Bella + Canvas, Alternative Apparel and Authentic T-Shirt Company, to name just a few.
Talk to us: our extensive experience in print and customer applications will assist to identify the best possible product for your needs.
Currently 10 business days from order approval.
If you would like us to meet an earlier deadline, please notify us when placing your order.
Fees may apply to rush-orders.
Yes: inside labels can increase the perceived value of goods by as much as $5 at retail.
Stickers are the better alternative to hang tags and can easily be printed with custom shapes and full-colour images.
For screen-printed inside labels please call for a quote as price is determined by the size and complexity of your order and are limited to one-colour prints.
Screen printing inside labels is tricky and small ink coverage inconsistencies will be considered acceptable.
Anything in our showroom is something we’ve printed on before. Therefore, we know exactly how it will react to the processes we put it through.

For customer-supplied garments, there is simply no way to know how they will react to printing. We only accept these order requests on a case-by-case basis so it’s best to bring one in to discuss before making any larger outside purchase.
When we make a mistake using a shirt we supplied, we fix the problem by sourcing a replacement from our inventory and charge only for the number of properly printed and supplied.
Due to factors mentioned above, we are not able to cover the cost of misprints for customer-provided apparel.
Visit DaFont, for a library of 10,000 great fonts. Type your text into the preview window, select the style of fonts you’d like to choose from and enter to preview your text in up to 100 fonts at a glance. You can download fonts into your own computer at no cost. For our use, we would only need to know the font’s name.
Please contact us within 30 days of order placement for assistance to resolve any issue with your order.
For domestic orders, we will send a prepaid return shipping label for your return.
Unfortunately, we are unable to create return shipping labels for international orders but we will ship your replacement to you at no cost.
Some shirts are pre-treated prior to printing to ensure the highest-quality product. Don’t worry, it will disappear the first time you wash the shirt.
If your domestic tracking information has not updated in 10 days with either UPS or USPS, please send us an email at info@tshirtguys.ca.
We will contact UPS and USPS in an attempt to locate your package.
If it is determined to have been lost, we will process an immediate replacement.
No! We are very happy to provide small quantities at a reasonable price.
Logo/design complexity will determine the stitch count, which determines price. Please contact us for a personalized embroidery print quote.
Currently we are unable to process embroidery orders online.
We welcome your contact via email at sales@tshirtguys.ca or by phoning
1-(416) 465-4443.

1. Where will the sign be placed?

Exterior or interior space? If outside, it will have to be strong enough to withstand all kinds of weather. Hung or mounted? What will it require to visually stand out from the physical environment around it? These questions will help determine the type of materials, fonts and colours of your sign.

2. What type of business do you run?

Think about the type of sign or material that would fit your company’s image and brand. For example, if you sell outdoor supplies or rustic furniture, a carved wood sign that is reflective of the outdoors and nature might be consistent. On the flip side, if you sell state-of-the-art technology, perhaps cutting-edge material or sleek clean steel / plastic with a modern font. Sign materials compliment contents and graphics.

3. How much do you want to spend?

The manufacturing process—and cost—will vary depending on the material the sign is made of and the labour involved in making it. By determining a budget, you can start to narrow your search for a design.

4. Will it last?

A good sign needs to have staying power, especially if it’s an exterior sign. Investing a little more in a well-made sign that will stand the test of time may prove a better long term investment than cheaper one – which may require replacement(s) sooner.
Direct-to-garment printing can only be applied to 100% cotton fibres.
Yes and No.

For garments, we will do our best to match specific Pantone colours to CMYK ink.

For signs, we do our best to either match the colour in house or order a colour that is similar to fit your needs.

Please discuss your requirements with us by emailing sales@tshirtguys.ca.
Determined by cost of print preparation plus the unit price of selected apparel, spread over the number of shirts ordered.
Job setup includes:
Mockups leading to your job approval
Preparation of art file
Preparation of print sheet
Pretreat the shirt ( If necessary)
Machine setup
Printing
Job teardown and cleanup
Apparel costs:
Each style of apparel has its own unit cost.
Starting at 1 piece, the more shirts printed, the per unit price decreases.
With each new order we ask you to start a new email thread. Please re-attach art files, or refer to an invoice number for re-print.
If you need a colour match, please notify us.
If you need an exact match from a previous print order, please provide a sample shirt, or refer to your previous ‘print library file’ where we permanently store your tees from a previous order (By request: once-off $10 fee applies).
Mistakes happen when printing. When we make a mistake using a shirt from our suppliers, we grab another from our inventory.
When you provide the shirts, we charge for the shirts that are properly printed. We do not cover the cost of misprints when you provide the apparel.
For out of stock items, we take all possible steps to locate a replacement for your order.
Once we have started your order in good faith, we will not be held responsible of manufacturers inventory shortages.
We work with you to solve the shortage, but shortages are not grounds for order cancellation.

What is the best blank t shirt brand to use

When it comes to blank t shirt brands, there are tons of options available. From the material, color, quality and intended use, you need to understand all aspects of the tees you select and how they affect your brand. There are many tough decisions to make when you are starting your own clothing company, however, don’t let this be one of them.

With a little guidance, you will better be able to determine the right tee for you. So, we wanted to take you through the considerations to make your life easier. Below are all the aspects you should consider when selecting the right t-shirt for your clothing company

Tri-Blend vs. Cotton

First things first, let’s start with the material of your tee. Maybe to a beginner, this doesn’t seem like a big deal, but trust us, it is! The first thing every customer will do is reach out to touch the t-shirt. When they do this and feel a rough, t-shirt they will be more likely to return it or place it back on the rack.

You want to be sure that when a customer touches your t-shirt for the firs time, they feel something soft, comfortable and has quality. What will help your understand what type of feel and quality of the tee you are looking at, will be the material used?

50/50 blend

Tees that are made up of half polyester and half cotton are referred to a 50/50 blend. The idea is to harness the benefits of both materials. The cotton provides a breathable comfort people love while the polyester gives clothing a tear-resistant quality. Additionally, 50/50 blends are usually cheaper and less expensive than all cotton options. Plus, they don’t shrink the same way that cotton clothing that has not been preshrunk do.

Tri-blend

A tri-blend tee consists of three materials – cotton, polyester and rayon. The blend is super soft (often softer than 100 percent cotton choices) and doesn’t trap heat between you and the tee, which makes them great to athletic shirts.

100 percent cotton

As you know, clothing items that say “100% cotton” on the label are highly popular because they are comfortable, breathable and last. They are perfect for hot temperatures and are easy for screen-printing.

With that being said, there are several options when it comes to your all cotton choices. For example, 100 percent ringspun shirts are softer, feel nicer when worn and graphics print better on these shirts.

T-ShirtGuys staff are happy to go over all of your options to help narrow down your selection(s)

Shop our latest designs here!