This Is Your Time To Tell The World Who You Are, And What You Want Us All To Know

Start with just one shirt and witness the effect!

FAQS

Find all the answers you may have to the most commonly asked questions.

It’s best to submit files in vector form: either EPS, AI or PDF.

If that’s not possible we can work with any PSD, TIF or JPG as long as it’s 300dpi and has a transparent background.

Please talk to us for any questions regarding file formats.

We accept VISA and MasterCard online.

Credit cards payments available via phone: (416) 465-4443

Debit-card payments via our physical address at 401 Logan Avenue in Toronto

No setup fees, no screen charges and no hidden charges. What you see is what you get!

Please ask your sales rep

You may select between 1 – 3o days.

We recommend 7-14 days.

Everything in our showroom is something we’ve printed on before. Therefore, we know exactly how it will react to the processes we put it through.

For customer-supplied garments, there is simply no way to know how they will react to printing. We only accept these order requests on a case-by-case basis so it’s best to bring one in to discuss before making any larger outside purchase.

When we make a mistake using a shirt we supplied, we fix the problem by sourcing a replacement from our inventory and charge only for the number of properly printed and supplied.
Due to factors mentioned above, we are not able to cover the cost of misprints for customer-provided apparel.

To get the best quality print, image files need to be sufficiently detailed and high resolution. Pixelated files results in poor quality prints.

We can rebuild pixelated files for a fee depending on how complex the design is. Please talk to us about pricing your specific design.

For next day orders a 25% rush charge will apply.

For service within 3-days, a 20% rush charge will apply.

For service within 5-days, a 15% rush charge will apply.

Rush charges are used in part to pay for expedited shipping costs + extra efforts on the part of both our wholesale suppliers and the expedited courier charges

Please ask your sales rep

If you request a print that is, for example, 2” down from the collar, we will use that as a guide and do our best to make sure that all shirts hit that target.

However, not all shirts will hit exactly at 2” and they may be off by as much as an inch in either direction.

This will not be considered a misprint and T-ShirtGuys will not reprint or refund these shirts.

No! We are very happy to provide small quantities at a reasonable price.

Please contact us within 30 days of order placement for assistance to resolve any issue with your order.

For domestic orders, we will send a prepaid return shipping label for your return.

Unfortunately, we are unable to create return shipping labels for international orders but we will ship your replacement to you at no cost.

Yes and No.

For garments, we will do our best to match specific Pantone colours to CMYK inks.

For signs, we do our best to either match the colour in house or order a colour that is similar to fit your needs.

Please discuss your requirements with us by emailing sales@tshirtguys.ca.

Some shirts are pre-treated prior to printing to ensure the highest-quality product. Don’t worry, it will disappear the first time you wash the shirt.

For out of stock items, we take all possible steps to locate a replacement for your order.

Once we have started your order in good faith, we will not be held responsible of manufacturers inventory shortages.

We work with you to solve the shortage, but shortages are not grounds for order cancellation.

T-ShirtGuys takes all practical steps to quality control garments before dispatch. Unfortunately manufacturers occasionally send items that are not up to their highest standards.

If we discover a defect after printing, we deduct it from your order. You get one fewer piece and we credit you the difference.

If you discover the defect after receipt of goods: please call or email us ASAP.

(We recommend ordering 5% extra of each size to insure against the possibility of any order shortfall).

Our aim is always to supply everything ordered.

Please be aware that unforeseen circumstances can arise such as damage to shirts during printing. We cannot guarantee this will not happen with any order

Refund or credit will be applied.

We strongly recommend ordering a few extras to ensure against damage or other issues which could arise in a print run.

If you find a shortfall in received goods, please let us know within 72 hours of delivery so that we can refund or credit promptly.

What is the best blank t-shirt brand to use?

When it comes to blank t-shirt brands, there are tons of options available. From the material, colour, quality, and intended use, you need to understand all aspects of the tees you select and how they affect your brand. There are many tough decisions to make when you are starting your own clothing company, however, don’t let this be one of them.

With a little guidance, you will be able to determine the right tee for you. So, we wanted to take you through the considerations to make your life easier. Below are all the aspects you should consider when selecting the right t-shirt for your clothing company.

Currently 10 business days from order approval.

If you would like us to meet an earlier deadline, please notify us when placing your order.

Fees may apply to rush-orders.

Yes, inside labels can increase the perceived value of goods by as much as $5 at retail.

Stickers are the better alternative to hang tags and can easily be printed with custom shapes and full-colour images.

For screen-printed inside labels please call for a quote as price is determined by the size and complexity of your order and are limited to one-colour prints.

Screen printing inside labels is tricky and small ink coverage inconsistencies will be considered acceptable.

Mistakes happen when printing. When we make a mistake using a shirt from our suppliers, we grab another from our inventory.

When you provide the shirts, we charge for the shirts that are properly printed. We do not cover the cost of misprints when you provide the apparel.

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