T-ShirtGuys take all practical steps to quality control garments before dispatch. Unfortunately all manufacturers do occasionally let through items not up to their highest standards and these may sneak through our quality control process. If we discover a defect after printing: We deduct it from your order, you get one fewer piece, and we credit you the difference. If you discover the defect after pick up: call or email us ASAP. (We recommend ordering 5% extra of each size to insure against order shortfall).