Archives: FAQs
Why is my order missing a few shirts?
We always strive to fully supply everything ordered. Please be aware that unforeseen circumstances can arise such as damage to shirts during printing. We cannot guarantee this will not happen with any order. In this eventuality we will refund or credit any difference. If you see a variance in received goods, please let us know …
Do you charge set-up fees?
We have no setup fees, No screen charges or hidden charges. What you see is what you get!
What about mistakes?
Mistakes happen when printing. When we make a mistake using a shirt from our suppliers, we grab another from our inventory. When you provide the shirts, we charge for the shirts that are properly printed. We do not cover the cost of misprints when you provide the apparel.
What payment methods do you accept?
If submitting your order online, we accept VISA and MasterCard. Alternatively, you can call us with credit card information or send an e-transfer to sales@tshirtguys.ca . We accept debit payments at our physical address at 401 Logan Avenue in Toronto
What about out of stock items?
For out of stock items, we take all possible steps to locate a replacement for your order. Once we have started your order in good faith, we will not be held responsible of manufacturers inventory shortages. We work with you to solve the shortage, but shortages are not grounds for order cancellation.
Do you have rush charges?
If time is a factor, please let us know at the start of the conversation. We try to lessen the sting of rush fees. Rush charges get your order to the proverbial front-of-the-line; but delays due to weather, power failures, vendor shortages and shipping errors, etc. fall outside of even rush charges, which will not …
What artwork files should I send?
Clean, crisp images at 300 dpi in the size to be printed. Common file types include: pdf, jpeg, psd, tiff, ai, eps, png, etc. For all vinyl work we require Adobe Illustrator (.ai) files.
