Everything in our showroom is something we’ve printed on before. Therefore, we know exactly how it will react to the processes we put it through.
For customer-supplied garments, there is simply no way to know how they will react to printing. We only accept these order requests on a case-by-case basis so it’s best to bring one in to discuss before making any larger outside purchase.
When we make a mistake using a shirt we supplied, we fix the problem by sourcing a replacement from our inventory and charge only for the number of properly printed and supplied.
Due to factors mentioned above, we are not able to cover the cost of misprints for customer-provided apparel.